The Team

Our dedicated team ensure the right support for people in Hertfordshire affected by an ABI.

John Archer – CEO

John is an experienced charity leader who has been CEO since November 2016. Before joining the charity world, John had a long career in business acquisition and automotive technology. John is passionate about helping people affected by a brain injury – both those recovering and their carers.

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Annette, Sarah, Anna and Tanya

Sarah, Anna and Tanya work as Occupational Therapists and run Headway Hertfordshire’s HABIT programme across the county.

They work closely with clients who are hoping to return to some form of employment, training, voluntary work or other meaningful activity.

Annette focuses on the educational workshops connected to Habit as well as delivering training to Adult Care Service staff and workshops for carers.

They all thoroughly enjoy working with individual clients to help them to reach their goals and regain their independence

‘It’s rewarding to see our clients make progress and achieve their goals

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Pauline Gentle and Jacqui Bagshaw

Pauline and Jacqui are local support coordinators who, between them, work across the whole county.

Their role is to take initial referrals, make home visits and assess clients’ needs. They provide crucial information and advice and help clients set – and achieve – their individual goals.

Pauline and Jacqui also run our wonderful peer support groups, carer support groups and training sessions.


Joanne Whittle

Jo is the Administrator for the charity and helps keep the Headway Hertfordshire office running smoothly. She is also coordinator for our volunteers, counsellors and our new Ambassador program.

Melanie Mair

Mel is our Finance Manager, who ensures that our income and expenditure is robustly monitored and managed.