The Team

Our dedicated team ensures the right support for people in Hertfordshire affected by an acquired brain injury (ABI).

John Archer – CEO

John is an experienced charity leader who has been our CEO since November 2016. Before joining the charity world, John had a long career in business acquisition and automotive technology. John is passionate about helping people affected by a brain injury – both those recovering and their carers.


Joanne Whittle

Jo is Headway’s administrator and helps keep our office running smoothly. She also co-ordinates our volunteers and counsellors, and manages our new Ambassador program.

Melanie Mair

Mel is our Finance Manager, ensuring our income and expenditure are robustly monitored and managed.

Occupational therapists

Sarah, Anna, and Tanya work as Occupational Therapists and run Headway Hertfordshire’s HABIT programme. Annette focuses on the educational workshops connected to Habit, as well as delivering training to Adult Care Service staff and carers’ workshops.
They work closely with clients hoping to return to some form of employment, training, voluntary work, or other meaningful activity. They all thoroughly enjoy helping our individual clients reach their goals and regain their independence.

Annette Ward

Sarah Biggerstaff

Anna Michau

Tanya Ridge

Local Support Co-ordinators


Pauline, Jacqui and Michelle are our local support coordinators working across the whole county.
Their role is to take initial referrals, make home visits and assess clients’ needs. They provide crucial information and advice and help clients set – and achieve – their individual goals. Pauline, Jacqui and Michelle also run our wonderful peer support groups, carer support groups and training sessions.

Pauline Gentle

Jacqui Bagshaw


Michelle Hart