Headway Hertfordshire - supporting people affected by brain injury

Our Staff

Our team covers all the disciplines required for supporting people affected by an ABI.

John Archer


John Archer - CEO

John is an experienced charity leader who has been CEO since November 2016. Before joining the charity world, John had an international career in business acquisition and automotive technology. John sees the great work done by the charity as really important in helping those affected by a brain injury both those recovering and their carers and is looking forward to the challenge of leading Headway Hertfordshire on to a bright future as part of the new 2020 Vision 





Annette, Sarah and Anna

Annette, Sarah and Anna work as Occupational Therapists and run Headway Hertfordshire's HABIT programme across the county.  They work closely with clients who are hoping to return to some form of employment training, voluntary work or other meaningful activity.  They run the programme in Welwyn, Watford, Dacorum, East Herts and Stevenage.  The HABIT programme focuses on understanding the effects of Brain Injury e.g. fatigue, memory difficulties and dealing with stress and practical cognitive rehabilitation exercises.  They all say they really enjoy working with individual clients to help them to reach their goals and regain their independence - 'it is rewarding to see clients progress and achieve their goals.'



Pauline Gentle & Jacqui Bagshaw

Pauline and Jacqui are local support coordinators covering the county. Our coordinators work in allocated areas within the county. Their role is to take initial referrals, make home visits and assess clients’ needs. They provide information, advice, support to access other services and advocacy.  They help clients set and achieve their individual goals.

Pauline and Jacqui also run our peer support groups, carers support groups and training sessions for clients and carers.

Pat and Christine

Pat and Christine provide free counselling for clients and carers affected by brain injury.

Joanne Whittle

Jo is the Administrator for the charity and looks after all areas of administration to keep the charity running smoothly. She is also coordinator for  our volunteers, counsellors and our new Ambassador program. Jo took up this new position, having previously been a Support Coordinator, from January 2018.


Steph Sykes - Community Advocate

Provides help and support to our clients with any issues they may be struggling with, where they feel that their voice is not being heard. This could range from how to effectively communicate their feelings and needs to a family member or carer, to supporting them to challenge decisions made by organisations or authorities, either informally through letters or meetings or via the formal procedures such as NHS Complaints.

Steph has worked for 13 years as a Family Mediator and also has a background in Human Resources. She joined Headway Hertfordshire in November 2015 to work as part of an exciting new partnership with POhWER, working closely with the Headway Hertfordshire Team to develop and provide a new Advocacy Service for Headway Hertfordshire.



Susan Murphy

Susan is our Finance Manager and has been with Headway since 2013. She has an accounting background and works with numerous charities across Hertfordshire. Her financial role is vital as it ensures that our income and expenditure is robustly monitored and regularly provides reports to our Board of Trustees and Funders. This ensures maximum benefits for our service users.